We have created this informative guide to help our customers understand how we have adapted to the ongoing COVID-19 limitations. We want to keep you up to date with all the ways we have made our products available to you while protecting customers and employees alike. As always, our top priority is the health and safety of the British people and we have undertaken new measures to keep business running smoothly and efficiently. The kitchen is the heart of any home, especially in the times of lockdown and we are here to help customers find whatever they need, be it a new washing machine, cooker, fridge, or small appliance.
Our delivery teams have developed new protocols designed to keep you safe. All our deliveries will be delivered and left outside your residence on the ground floor or placed on the threshold.
On the day of delivery, our drivers will call ahead of time to let you know when to expect your delivery. On arrival, our drivers will keep a 2m distance from your door and ask you to wait in another room while they deliver your appliance.
If you are self-isolating or show any symptoms, our team will drop your goods off at the door. Alternatively, we can store it in your garage, shed or any other outside building. This protects the delivery team and you and allows us to continue offering our services during the lockdown.
If a driver does not feel comfortable entering your home, or vice versa, we will need to decide on another arrangement or location that all parties agree with.
Online Store and Support
Our online store and customer services are firing on all cylinders. Our store provides helpful information as well as technical information to help you find the perfect fit for your home. We have also removed products that we don’t currently have in stock to avoid disappointment. However, if you are looking for a particular appliance please feel free to contact our sales team and we’ll endeavour to source it for you. We are still working with leading manufacturers to ensure a steady flow of products.
When placing an order please provide as much information as possible. Whether advising where to drop off the appliance or letting us know about your self-isolation, every bit of information helps.
Our team can also be reached via online chat with Chatra. Simply start typing your message on our site and someone will get back to you as soon as possible.
On the Phone
We would also love to hear from you. Our phone lines are open as usual and our friendly team still eager as ever to help you find what you need. Feel free to call us on 01623 880 437 for advice, support, or assistance with our multibuy options.
With more people using digital means to communicate we appreciate your patience and are working tirelessly to complete orders as quickly as possible.
COVID-19 has added several delays to industries up and down the country. Appliances are no different and we appreciate your patience during this time. Our staff will help however we can to assist in deliveries, customer concerns and queries. Most appliances have an instruction manual supplied with the packaging or available online from the manufacturer’s website. If you need professional assistance please don’t hesitate to contact us and we’ll get someone out to you.
Our Showroom and Warehouse
Our showroom is closed until further notice. However, we do offer warehouse collection on certain items. When placing an order our team will let you know if a product can be collected from our warehouse. Every pick-up time is allocated into slots to limit the number of people visiting the warehouse. Our sales team will advise you on this process and let you if and when pick up is possible.
We thank you for your ongoing support and look forward to supplying you with the appliances you need to keep your friends and family, safe, happy and well-fed.