Delivery & Returns

Have peace of mind with our expert delivery service.

Free Standard Delivery Available

Every* order over £499 qualifies for FREE delivery.

Felixible delivery options available

We have a variety of delivery options available to suit your requirements.

We deliver to a room of your choice

Items will be delivered to a ground floor room of your choice.

Select a delivery window of your choice

You will have a choice to receive your items in the morning or afternoon.


Delivery Service

Appliance people aim to provide a 2 man delivery service for the majority of the orders received, however, some areas of the country may not be covered by this service, in which case, we would arrange delivery with one of our logistical partners to ensure your goods arrive in perfect condition and in a timely manner.

Smaller items such as sinks, taps, cooker hoods, and hobs can be delivered through a parcel carrier normally within a few days and these orders can be tracked through their online portal, minimising disruption to your normal working day.

If the delivery is being fulfilled by our own team, we will deliver the products to a room of your choice on the ground floor and inspect the goods before leaving the property. Very large products such as range cookers and American styled refrigeration may struggle to fit through narrow doorways or apertures, so they may be left in a secure area such as a garage. Our team can arrange a pre-call to suit your needs and will endeavor to deliver a seamless service.

 

*Standard Delivery Rates

Standard Delivery is available on all orders to areas not specified in our delivery exclusions or additional charge delivery sections. Standard delivery rates are as follows:

  1. Orders priced from £0 to £499.99 - £24.95
  2. Orders priced from £500 upwards - FREE DELIVERY

 

Additional Charge Delivery

Additional Charge Delivery is for orders being delivered to postcodes outside of our Standard Delivery zones. The cost of delivery to these postcodes is £34.95. The list below contains the prefix of the postcodes that will incur this additional charge

AB, CA, CF, CT, DD, DG, DT, EH, EX, FK, G, HR, IV, KA, KW, KY, LD, LL, ML, NP, PA, PH, PL, PO, SA, SY, TA, TD, TQ, TR

 

Delivery Exclusions

We do not deliver to the following postcode prefixes currently:

BT, IM, HS, ZE, GY, JE


Palletised Delivery

Deliveries to areas that are not covered by our 2 man delivery service will be handled by a special palletised network who have many years of experience of handling appliances and they will arrange a suitable delivery date to meet your needs.
The palletised delivery service is a curb side drop off service only, and the goods are not taken into the property due to insurance purposes and health & safety regulations.


Returns

We understand that for whatever reason you may wish to return your item. That’s why we offer a 30-day returns window, after the day you receive your goods. If you wish to return a good, you must retain possession of them and take good care of the products until they are safely returned to us. The items must be in perfect condition, with original packaging and un-used to ensure a full refund can be issued.

We’re only able to collect the items from the address where they were delivered. But you can return the items at your own cost within 30 days and we’ll reimburse you by the original payment method. Please get in touch with us to discuss a return