Delivery Service
Delivery Available UK Wide*
*There are a few areas where we currently do not deliver, see below for details.
Personal Delivery Service
We'll call you once your order is placed to organise a suitable delivery & discuss any
requirements.
Dedicated 2-Man Delivery Service
We use our own delivery team, so your goods arrive in perfect condition.
No Need To Wait At Home
We'll contact you when we're on our way. No need to wait in for your delivery.
Once you’ve placed your order, we’ll be in touch within 4 hours*
to organise a suitable delivery date – a personal touch for your convenience.
Standard delivery rate is £19.95 on orders within our main delivery
zone. Additional charges are applied to some areas, see below.
We personally deliver your order and take
extra care with our dedicated 2-man delivery team to ensure your items arrive in perfect
condition.
If we need to use a third party for
delivery, we’ll let you know – we only use approved Appliance People delivery services.
We will contact you when we’re one hour away on the agreed date of
delivery.
Please read full detail below covering
large items, American Refrigeration & any delivery restrictions.
30-day returns on all standard items.
*4 hours
within our normal working hours Monday – Saturday 9am til 6pm.
Delivery Service
Appliance people aim to provide a 2 man delivery service for the majority of the orders received, however,
some areas of the country may not be covered by this service, in which case, we would arrange delivery with
one of our logistical partners to ensure your goods arrive in perfect condition and in a timely
manner.
Smaller
items such as sinks, taps, cooker hoods, and hobs can be delivered through a parcel carrier normally within
a few days and these orders can be tracked through their online portal, minimising disruption to your normal
working day.
If the delivery is being fulfilled by our own team, we will deliver the products to a
room of your choice on the ground floor and inspect the goods before leaving the property. Very large
products such as range cookers and American styled refrigeration may struggle to fit through narrow doorways
or apertures, so they may be left in a secure area such as a garage. Our team can arrange a pre-call to suit
your needs and will endeavour to deliver a seamless service.
Standard Delivery Rates
Standard delivery rate is £19.95 on orders within our main delivery zone. Additional charges are applied to some
areas, please see our delivery exclusions or additional charge delivery sections.
Additional Charge Delivery
Additional Charge Delivery is for orders being delivered to postcodes outside of our Standard Delivery zones.
The cost of delivery to these postcodes is £34.95.
The list below contains the prefix of the postcodes that will incur this additional charge
BA|CO|EC|DT|PE|HR|LN|ME|TN
The following areas are covered by third party delivery services and therefore delivery is charged at £79.95.
AB|CA|CT|DD|DG|EH|EX|FK|G|HR|IP|IV|KA|KW|KY|LA|LD|LL|ML|NR|PA|PH|PL|SA|SY|TD|TQ|TR
Delivery Exclusions
We do not deliver to the following postcode prefixes currently:
BT, IM, HS, ZE, GY, JE and Isle of Wight.
Palletised Delivery
Deliveries to areas that are not covered by our 2 man delivery service will be handled by a special
palletised network who have many years of experience of handling appliances and they will arrange a suitable
delivery date to meet your needs.
The palletised delivery service is a curb side drop off service only,
and the goods are not taken into the property due to insurance purposes and health & safety
regulations.
Returns & Damaged Goods
As soon as you receive your item(s), we recommend you inspect the goods to ensure there is no cosmetic damage. If
you find any damage, please contact us at your earliest convenience and within 7 days of receiving your item in
order for us to remedy this.
We understand that for whatever reason you may wish to return your item. That’s why we offer a 30-day returns
window, after the day you receive your goods. If you wish to return a good, you must retain possession of
them and take good care of the products until they are safely returned to us. The items must be in perfect
condition, with original packaging and un-used to ensure a full refund can be issued.
We’re only
able to collect the items from the address where they were delivered. But you can return the items at your
own cost within 30 days and we’ll reimburse you by the original payment method. Please get in touch with us
to discuss a return
Extended Warranties
Choose an extended warranty to continue to protect your product for up to 5 years.
Appliances come with a warranty which is usually anything from 1 to 5 years. Our extended warranty option allows
you to continue to protect your product and cover excessive call-out, parts and labour charges.
For added peace of mind, choose to extend your warranty and cover any repair or replacement costs if your
appliance breaks down. This includes labour, parts and call-out charges.
Find out more about our extended warranties
here
Additional Services
We offer a range of additional services for freestanding appliances including;
Connection of your new appliance
Remove and recycle your old appliance
Disconnection of your old appliance
Packaging removal and disposal
Options and further details are available in your basket area, simply add the services you require when
ordering.
